Privacy Policy

1. Introduction

Verge Atelier ("we", "our", "us") operates from 274 Charoen Krung Road, Bang Rak, Bangkok 10500, Thailand. This Privacy Policy describes how we handle personal information collected through our website at vergepatelier.sbs and through direct enquiries to our workshop.

We are committed to handling your information with care and transparency. This policy is written in plain language so you can understand exactly what we do and why.

2. Information We Collect

We collect information only when it is needed to respond to your enquiry or carry out a service. This may include:

• Your name and contact details (phone number or email address)
• Details about the watch you bring in or enquire about
• Any correspondence you send us through the contact form or by telephone
• Basic technical data about your visit to our website (such as browser type and pages visited), collected through standard server logs

We do not collect payment card details directly. Any payment processing is handled through separate, secure channels.

3. How We Use Your Information

The information we collect is used solely to:

• Respond to your service enquiries and questions
• Arrange and carry out watch care or inspection appointments
• Prepare written condition reports or service estimates you have requested
• Send administrative communications relating to your visit or booking
• Improve the quality and clarity of our website

We do not use your information for automated decision-making, profiling, or marketing campaigns without your explicit consent.

4. Legal Basis for Processing

Where applicable under Thai data protection law and internationally recognised standards, we process your personal information on the following grounds:

• Contractual necessity — to fulfil a service you have requested
• Legitimate interests — to respond to your enquiries and maintain our records in an orderly way
• Consent — where you have actively submitted information through our contact form

5. Information Sharing

We do not sell, rent or share your personal information with third parties for their own commercial purposes. We may share limited information only in the following circumstances:

• With specialist suppliers or couriers who assist in completing a service, under strict confidentiality terms
• Where required by Thai law or a lawful authority
• With your explicit consent

6. Data Retention

We keep your information only for as long as is reasonably necessary. Service records are typically retained for three years from the date of your last visit, after which they are securely disposed of. Website log data is held for a shorter period, generally no more than 90 days.

7. Your Rights

You have the right to:

• Request a copy of the personal information we hold about you
• Ask us to correct any inaccurate information
• Request that we delete your information, where there is no ongoing service or legal reason to retain it
• Withdraw any consent you have previously given

To exercise any of these rights, please contact us at [email protected] or by telephone at +66 43 286 9510. We will respond within a reasonable timeframe.

8. Cookies

Our website uses cookies to remember your preferences and understand how visitors use our pages. You can manage your cookie preferences at any time. Please see our Cookie Policy for full details.

9. Security

We take reasonable technical and organisational precautions to protect personal information from unauthorised access, loss or misuse. Our website uses HTTPS encryption for all data in transit. Staff with access to customer records are required to handle them with discretion.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make changes, we will update the "last updated" date at the top of this page. We encourage you to review this policy periodically.

11. Contact

If you have questions about this Privacy Policy or about how we handle your information, please reach out: